Warranty
At Flowell, we stand behind our products. Unless specified otherwise at purchase, we provide warranty coverage for manufacturing defects, malfunctions, and premature product failures for the following items, beginning from the date of purchase:
- Control Units – 2 years
- Compression Attachments (Boots, Pants) – 1 year
Should a product experience a manufacturing defect, malfunction, or premature failure within the warranty period, Flowell will evaluate the issue and may either repair or replace the affected component or provide a full product replacement if necessary. Warranty repairs or replacements are provided at no cost for parts, labor, or shipping.
Exclusions from Warranty Coverage
Certain circumstances and conditions are not covered by Flowell’s warranty, including:
- Loss or theft of products
- Expected wear and tear or minor cosmetic damages
- Damage caused by improper use, contrary to the guidelines in our user manuals
- Damage resulting from intentional tampering, accidents, negligence, abuse, or mishandling
- Shipping or transportation damages
- Unauthorized repairs by any individual other than Flowell's authorized service representatives
- Warranty claims made without proof of purchase or a serial number
This warranty is nontransferable. Flowell reserves the right to decline any claim that does not meet warranty terms.
Non-Warrantied Items
The following items are not covered by Flowell’s warranty but are eligible for a 30-day money-back guarantee (see return policy):
- Used, demo, floor-model, or refurbished items, including those purchased at events
- Thermosleeves
- Backpacks
How to File a Warranty Claim
If your Flowell product experiences manufacturing defects, malfunctions, or premature failures, please reach out to our customer service team to initiate a warranty claim at support@flowell.com. Please be prepared to provide details of your purchase, including the name of the purchaser and order number, for a valid claim.
Lifetime Service Options
Products outside the warranty period may still qualify for Flowell's lifetime servicing options, with serviceability and associated costs depending on the specific issue, components, and labor required. For assistance with out-of-warranty products, contact customer service at support@flowell.com. Please note that out-of-warranty products are not eligible for free replacements.
Warranty Status
If you've requested a replacement, we'll send you an email confirmation once it has been received by our Customer Service Department. This email will also include the status of your warranty and indicate if your request has been approved. Our typical turnaround time for warranties is approximately 2 weeks, though this may vary depending on your location and current stock availability.
For refund requests, once we receive and inspect your returned item, we’ll process your refund within 7 business days. Your funds will be returned through the original payment method used for the purchase.
If you have any additional questions, feel free to reach out to our customer service team at support@flowell.com.